Milan Designs - Fashion, Since Now

Shipping and Return

  1. Order Tracking: Once you place an order on milandesignonline.com you will receive an email acknowledgement. This e-mail will have the details of the products purchased, taxes and shipping charges, if applicable. In our next e-mail you will receive the shipping & tracking details of the purchased product/s within 48 hours, post the successful completion of your order. In the event of a problem in processing your order, we will notify you via e-mail requesting further information.
  2. Charges: The charges for shipping products shopped at milandesignonline.com depend on the location to which you want your purchases to be shipped. We offer free shipping to customers residing in India*. For orders placed outside India, International shipping charges and applicable taxes will be charged to the customer. You might also incur country specific charges. Please check your delivery destination for further details.
  3. Delivery: The purchased products from milandesignonline.com will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. For orders within India, door to door delivery is not available. The courier would be sent to the DTDC branch nearest to PIN provided. In case of multiple orders, items may be shipped under single purchase orders. This is to facilitate quicker and safer shipping of various items. Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. Milan Design is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of Milan Design. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier delays or cardholder's credit card or bank delays or acts of God.
  4. Pick up delivery: Milan Designalso allows its customers to collect their purchased products, to feel and try their purchased products, through our designated pick up center, if they do not wish to opt for courier services.
  5. Time Frame: We will always strive to deliver your products as per your schedule, however all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (India) will be shipped within 2 business days. Please note the: The delivery time can also vary based on the location as well. Customers within India can expect to receive their orders within 3 to 14 working days and all international customers can expect to receive their orders within 2 to 4 weeks.
  6. Our Service Providers: We have partnered with multiple service providers across different counties to ensure your purchased product reaches you safely and on time. Our courier service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.
  7. Shipping Charges: Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with further purchase you may place a new order. For customers outside India, International shipping charges as well as duties and taxes as applicable are payable by the customer. Handling or convenience charges may apply for International orders. Shipping charges outside India can be viewed at the check-out session. Product prices are inclusive of all local taxes. Any additional customs duties or taxes on International orders will be borne by the customer at the time of delivery

 

RETURN POLICY

Our international standards of quality control begin right from the initial stage of sourcing to the final stage of delivery. Return and Exchange of any Milan Design product online or in-store is only possible under the following circumstances & only via a credit note:

  1.  Damaged Goods: Our products are carefully inspected before they leave our distribution centre; however, if you are still unsatisfied with your purchase please follow the instructions below. You must notify us via an email with your order number within 24 hours after receipt of your purchase from milandesignonline.com. A full account credit will be applicable for damaged products. Please note: Purchased items cannot be returned on the basis of color, patterns or designs. There could be a slight variation in color depending on the product. Please refer to our website terms and conditions for further details.
  2. Incorrect Orders: In case you have received an item which is not what you had originally ordered, please e-mail us with your order number within 24 hours. Please note: We will only be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.

 

Terms of Return & Exchange


Returned items must concur to our terms of returns & exchange

  1. You must report the damage of goods within 24 hours of receipt via an email.
  2. Once we confirm and accept your claim, your returned merchandize must arrive at Milan Design within 30 days of the receipt of your order. After this we cannot guarantee the exchange or refund.
  3. Purchased merchandise to be returned or exchanged must be unused, unwashed and undamaged. Milandesignonline.com will not be liable to incur shipping or insurance charges on merchandise that has been cancelled. We strongly recommend that you ship the merchandize via a service provider that insures you for the value of the goods.
  4. Kindly ensure that the returned merchandize includes original labels, tag, receipt and other packaging, Milan Design reserves the right to refuse return or exchange in case of missing packaging.
  5. All returns will be completed on a credit basis, excluding the cost of shipping. A credit note will be sent to you via e-mail and this can be redeemed during your next purchase.
  6. Exchange can only be in the form of repurchase via the credit note
  7. Milan Designdoes not accept returns for any type accessories.
  8. Cancellations will be accepted only if the order has not been Shipped from our end. Refunds will be processed through the same online mode in 10-12 working days.

 

CREDIT NOTE POLICY

 

This document sets out the Terms and Conditions of Milan Design credit note provided by milandesignonline.com. These Terms and Conditions are intended to protect you and milandesignonline.com; and are applicable to the online credit receiver from the time of issue until the time of expiry. If you do not understand the below Terms and Conditions, or if you have any questions, please call our customer service Team on +91 8593 9090 51  

 

1. Issue

 

1.1 A customer service team member issues Milan Design credit notes when the return of a purchased product satisfies the requirements of the Returns and Exchanges Terms and Conditions of milandesignonline.com.  

1.2 Milan Design credit note can be applied in the instance that a product is returned does not meet eligibility requirements for a refund and no exchange occurs or upon a customer’s request. 

Milan Design credit notes are not redeemable for cash, are non refundable and non-transferrable to a credit note.

1.3 Milan Design gift cards cannot be replaced if lost or stolen.

 

2. Redemption

 

2.1 Amounts deposited to a Milan Design credit note are in Indian Rupees (INR) and can only be redeemed on www.milandesignonline.com.

2.2 The entire value of the issued credit note will be transferred to your ‘’My Credit”. You can then use the money in your account to purchase Milan Design products.

2.3 If upon redeeming your credit note there is a difference between the cost payable and the online credit value, Milan Design will require further payment for the difference.

2.4 When the online credit value is larger than that of the purchase amount, any remaining credit will remain available on your Milan Design Online account for use at a later date. The expiration date will not change.  

 

3. Expiry Date

 

3.1 All Milan Design credit notes are valid for 12 months from the issue date and is noted on the provided receipt. It is the receiver’s responsibility to redeem their credit note within that time frame. Milan Design is unable to extend credit note beyond the expiry date.

 

4. Security

 

4.1 The Receiver of the Milan Design credit note is responsible for the safety and use of their Milan Design Online account. Milan Design reserve the right to refuse, cancel or hold gift cards and orders, which we believe, have been tampered with, duplicated or otherwise affected by fraud.

Please also review our general terms and condition and policies prior to placing an order.

 

Free Shiping In India

 

Guaranteed Delivery

 

Accept All Major Credit/Debit Cards